Royal Mail Performance in Wales

An image of the Wales Mail ReportConsumer Focus Wales & CF Labs have published data on Royal Mail delivery performance, complaints and compensation payments.

The Royal Mail has paid more than £400,000 in compensation to people in Wales following nearly 50,000 complaints.

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Substandard Food Hygiene Ratings Map

An image of the Food Hygiene Ratings mapCF Labs has mapped premises in Wales that serve food to vulnerable people and have a substandard food hygiene rating.

More than 60 schools, hospitals and nursing homes have been given a rating of 2 or lower. The map accompanies a report produced by Consumer Focus Wales.

View the map

Community Post Offices

An image of the Community Post Offices homepageCommunity Post Offices is a new online directory charting the wide range of post offices operated by and for the community.

Search for community post offices in your area, find out where are located, see what services they provide and register your own.

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Energy Supplier Performance Statistics

A generic image showing a graphConsumer Focus & CF Labs publish quarterly statistics on how the "Big Six" energy companies handle complaints.

Take a look at the latest league table or view and download historical data.

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An image of the is our new service that makes it easier to reduce cold calls and unwanted mail.

We've brought the Telephone, Mail & Baby Mail Preference Services into one place so that you don't have to fill out your details time and time again.

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Recalled Products

An image of a recalled product notice from the Recalled Products websiteRecalled Products takes product safety notices from the European RAPEX service and makes them available in a searchable database

You can subscribe to rss feeds, sign up to receive weekly or monthly email alerts and get a widget to display on your own site.

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Website Browser Statistics

A sample pie chart showing website browser shareCF Labs releases data every month showing the market share of each web browser across our range of websites.

Take a look at the Google Spreadsheet showing the last 18 months worth of data.

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Latest from the Blog

Opening up Royal Mail performance data in Wales


The Royal Mail provides a major public service across the UK – it handles millions of items of mail every day. Its operating licence requires it to publish a number of data sets on its performance on a regular basis. For example, it is required to publish information on its delivery targets (quality of service) every three months. It also has to publish details of the complaints it receives and the compensation it pays out every year.

As the statutory consumer watchdog for postal services, it is the responsibility of Consumer Focus to scrutinise this data and help the public hold the Royal Mail to account.

Recently, we’ve been working with our policy team in Consumer Focus Wales to see how we can improve the transparency and visibility of the information we receive from the Royal Mail. Today we are pleased to launch the Wales Mail Report – a tool to make this data available to the public in an easily digestible form.

The Wales Mail Report takes the quality of service and complaints data from numerous large PDF documents and presents it in HTML tables with interactive charts. We’ve broken the data down by postcode area so you can see how well the Royal Mail is performing in your area. We’ll also be updating the data every time new figures are published.

Best of all – we’ve made everything available in open formats. You can download all the information in CSV and JSON formats under the Open Government Licence.

Although the tool only covers the postcode areas in Wales at the moment, we hope to be able to do the same for other parts of the UK over the next few months.

Let us know what you think and if you re-use the data we’d love to see what you’ve been able to do.

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Website outage

Late last night all CF Labs sites were taken offline following a serious hardware failure at our remote hosting centre. Our supplier has worked to replace the faulty equipment and bring our services back online.  This work was completed at around 2.15pm this afternoon.  There are however a few outstanding issues with some of our websites: [...]


Substandard food hygiene ratings in Wales


In 2005, South Wales was hit by a major outbreak of E.coli O157. A total of 157 people, mostly children, became ill and five-year-old Mason Jones died. Following the outbreak, a Public Inquiry developed 24 recommendations aimed at preventing further outbreaks. Consumer Focus Wales has taken on the task of monitoring the implementation of these [...]


Improving product recall notices


Yesterday we released an updated website for publishing UK and European product recall notices. The changes we’ve made at include a refreshed look, enhanced statistics and an improved recalls importer. The biggest change you’ll notice is the design of the site. It’s more of an evolution of the design than a brand new look [...]

Read more... – keeping your data secure


Today is European Privacy and Data Protection Day. It’s a day for governments, businesses and campaign bodies to promote the importance of keeping control of your personal information. This makes today a great chance to talk about how protects the information you give to us. Data encryption When you sign up to you [...]


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Consumer Focus Consumer Focus is the independent champion for consumers across England, Wales, Scotland and (for postal consumers) in Northern Ireland. We operate across the whole of the economy, persuading businesses and public services to put consumers at the heart of what they do.